Privacy Policy

We respect your privacy. This Privacy Policy explains what information we collect, why we collect it, and how we handle it.

Information we collect. When you contact us — by phone, chat, contact form, or email — we collect your name, email address, and any information you choose to share about the issue you're facing. We do not collect Apple ID passwords, two-factor authentication codes, or payment card details through the site.

How we use your information. We use it to respond to your request, follow up on your case, and (if you consent) send you occasional updates about our services. We do not sell your data.

Security. Data is transmitted over encrypted (HTTPS) connections and stored using industry-standard practices. Remote support sessions are consent-based and end when you close them.

Cookies. We use minimal cookies for site functionality and, if enabled, anonymous analytics. See our Cookie Policy for details.

Contact. Questions about privacy? Email us and we'll respond within 5 business days.